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Lash Extensions for Beauty proffesionels
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What They're Saying
Purity On Gram
Explore our gentle beauty highlights from @lashnovo.nl
Novo Help Center!
Find quick solutions to your queries from product details, to returns and exchanges.
How long does shipping take?
- The Netherlands & Belgium: Orders placed before 15:00 are shipped the same day and delivered the next business day.
- Europe: Delivery within 2–5 business days, depending on the destination country.
- International: Worldwide shipping takes approximately 5–10 business days, depending on
location and local customs processing.
Please note: delivery times may vary slightly during peak periods or due
to customs delays.
When will I get my money back?
We offer a 30-day money-back guarantee.
Once your return has been received and inspected, your refund will be processed within 5–7 business days and credited back to your original payment method.
Return policy (short):
- Returns must be requested within 30 days of delivery
- Products must be unused and in original packaging
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
Please note: original shipping fees are non-refundable.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this tracking link to follow your package in real time.
Please allow up to 24 hours for the tracking information to become active after shipment.
If you haven’t received your tracking email or need help, feel free to contact our support team.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and rates may vary depending on your location. You’ll see available options at checkout.